Thursday, 19 December 2013
Friday, 13 December 2013
Holiday Office Party Etiquette: 10 Dos and Don’ts
Ready or
not, the holiday season is once again upon us. And with that, comes the festive
(or dreaded, depending on your take) holiday office party. You wouldn’t think
that a “Dos & Don’ts” list would be necessary, would you? But given some of
the antics that I’ve seen at holiday office parties, I thought, why the heck
not? – it’ll make for a fun blog post. So
here goes…
Do attend. This is an absolute must. The holiday office party is all about
team spirit, team building and morale. It’s also the boss’ way of thanking his
(or her) employees for their hard work throughout the year. To not show up
might be construed as an insult and it won’t look good on you. So, unless you
have a valid reason (an absolutely can’t-be-missed prior engagement – and I
mean something like a wedding or your parents’ 50th anniversary party – or
you’re violently ill) you simply have to make an appearance.
Don’t get drunk. Really? Do I really have to spell
this one out? You bet your vodka martinis I do!
I once worked for a company whose office party became so out of control
due to the excessive alcohol consumption, that they actually cancelled the
event for the following year and just made it an in-office luncheon that lasted
all of an hour and a half. So, I reiterate, don’t get drunk. It can lead to
belligerent, unseemly behavior that could embarrass you till the cows come home
– or worse yet – get you fired!
Do be social. The idea behind the holiday office party is to bring
co-workers together socially, outside of the workplace setting. Whether you really want to be there or not, you’ll
look like an anti-social moron if you just sit in a corner, texting your
buddies. You’re there; you might as well make the best of it. Get to know
people you don’t normally interact with. Have a word with your superiors – the
ones with whom you don’t speak on a
daily basis (you know, here’s your chance to do a little subtle ass-kissing if
you’re looking for a raise or a promotion). Have some social fun!
Don’t be overly friendly – especially with superiors
with whom you’re not that familiar. While the office party is a great setting
within which to make connections and get to know people better, you don’t want
to be the guy who throws his arms around people he barely knows and acts like
everyone is his best friend (this “Don’t” can be accomplished a lot easier if
you follow the “Don’t get drunk” advice). Keep things professional, but at the
same time, a little “looser” than the 9 to 5 interaction. As a side note to
this: The office party is NOT the time or place to ask the boss for a raise or
talk “intense” shop.
Do dance, if there’s a D.J. and dancing.
Don’t dance if there’s no D.J. and dancing. (And if
there is, keep your moves within the ‘General Audience’ rating category. The
office party is not the place to get all funky and start taking off your
clothes to the music. Oh, and do I have to say it? NO TWERKING!!)
Do dress for the occasion. And by ‘dress’, I mean appropriately. Wear
something tasteful and in keeping with the venue at which the party is being
held. And with that said…
Don’t over or under dress for the occasion. I’m not saying that you have to be your button
down self that you are from 9 to 5, but you don’t want to be showing up in
thigh high boots (as hot as they are) and a dress that would make Heidi Fleiss
blush. And jeans & a t-shirt ain’t gonna’ cut it either.
Do bring a token gift for the boss (or whoever is hosting the party). Or at the very least, say "thank you" before you leave.
Don’t hook up. Again, this one is easier if you
follow the “Don’t get drunk” rule. But even if you’re as sober as a judge, it’s
never a good idea to hook up with a coworker during or after the office
Christmas party (unless there’s some history there, and even so, you’d better
check out your company’s policy on inter-office dating).
So go,
have fun! Eat, drink (but only 2 or 3) and be merry!! Enjoy, but just remember,
you have to face all of these people again on Monday morning…
Thursday, 28 November 2013
Twitter Ads – A Brief Overview
The idea
behind Twitter Ads is to “Get your Tweets and your account in front of more
people who are interested in your business” -business.twitter.com.
The Twitter
ad platform magnifies your presence on Twitter while allowing you to maintain
control of your messages.
Here’s a
quick explanation of the elements of Twitter Ads from business.twitter.com:
Location:
Toronto, ON, Canada
Monday, 11 November 2013
Friday, 25 October 2013
5 WAYS TO USE HALLOWEEN FUN IN YOUR SOCIAL MEDIA MARKETING CAMPAIGN
Who doesn’t
love Halloween? I mean, besides the one
guy who complained when I used an image of a jack-o-lantern in my Halloween
Savings email marketing campaign. True story! Can you say “Stick in the Mud”??
Good thing I didn’t go with my original (albeit in jest) idea of using an image
of Michael Myers (you know, the psychopathic killer star of the Halloween movie franchise) menacingly
holding a bloody knife!
Well, like
it or not, Halloween has, and will continue to, come around once a year – and
most of us enjoy it and have fun with it. So why not take advantage of the
season and create your own Halloween-themed social media marketing campaign?
Here are a few ways to do it:
1. Hold
a photo contest. This
will work on a number of social media platforms – Facebook, Twitter, Instagram,
etcetera. You can make it a “Cutest Costume” contest (kids, pets, etc.) or you
can do a “Scariest Costume”– or even a “Best Jack-O-Lantern” contest. Offer a prize for the winning photo and let
users know that you’ll be announcing the winner on your social media platforms
– that’ll ensure they keep checking back in.
2. By
the same token, you could hold an essay or short spooky story contest. Again, offer a prize and arrange to have the winner’s story posted on
your blog, with, of course, the credit going to the winner. And be sure to link
to your blog on your other social media platforms.
3. Offer
Halloween savings or discount specials on your products and services. Everyone loves to get something at
a discounted rate or price!
4. Play
up the spirit of the season! Make most of your tweets and Facebook posts Halloween-themed – really
get into the spirit and encourage your followers to do the same! You could try
horror movie quotes, Halloween (historical) facts, Halloween themed jokes – and
don’t forget the pictures and/or video!
5. Play
a Halloween-themed “word of the day” game with your followers. You could, for example, every day, post a word
or phrase from a horror movie or a Stephen King novel, and the first person to
guess the movie or the book, wins a prize! You get the idea.
The more fun
and engaging you make your social media marketing campaigns, the more followers
you’ll attract - and that spells more potential business for you. And if you get a great response with your
Halloween campaign (of course you will!!), remember, the holiday season is
right around the corner. Just imagine
the possibilities!
Thursday, 17 October 2013
10 Things You'll Want to Know about the 10 Most Prevalent Social Media Sites
For today's blog, I'm cheating. Rather than research and write it myself, I figured why not just plagiarize from the best? (Well, it's not really plagiarism if I tell you outright that I didn't write it, and give the credit to the person who did!) So, without further ado, here are some fascinating statistics you'll want to know about the 10 most prevalent and popular social media sites, courtesy of one of my favorite go-to social media gurus - none other than Mr. Jeff Bullas (from jeffbullas.com).
1. Facebook
There are now over over 1.15 billion active Facebook users.That’s the main fact you need to know.
This is a 21 percent increase in 12 months. Facebook is still the social media network of choice and its numbers are huge no matter where you look.
Source: Facebook
2. Google+
Google+ has become the second biggest network during the last 6 months and continues to grow rapidly. It seems to have reached a tipping point in consciousness and people are curious about how to use it.
Why do I think that?
My approach is not scientific but anecdotal. It is based upon the crowd voting with retweets, shares and traffic. And they are often right. Any blog posts about Google+ that I have published in the last couple of months receive much more traffic than Facebook articles.
The latest statistics indicate that there are 343 million active monthly users.
3. Twitter
Twitter is a platform that is bridging the mass media and social media gap. Television is using the social network to obtain feedback and comments. It’s power lies in its simplicity, real time feed and news breaking capabilities.
The latest numbers on Twitter indicate that it has has over 288 million monthly active users. This is according to GlobalWebIndex Study
The number registered currently sits at over 500 million. So there are many registering but not inhaling.
4. LinkedIn
LinkedIn has been working on making its platform more social and is social media’s quiet achiever. According to some reports it has now reached 238 million users.
5. YouTube
YouTube is the giant of online video and this social media giant now has over 1 billion unique visitors every month. It’s big.
Source: YouTube’s official blog
6. Instagram
Instagram was Facebook’s first major purchase (when it had 13 million users early in 2012) and despite paying top dollar it has helped Facebook move into mobile advertising and also is continuing to grow.
It has now reached 130 million users.
7. Pinterest
Pinterest captured many people’s imagination shortly after it launched. The online “pinboard” social media platform has had significant impact on web design (even seeming to have influenced the new Google+ design)
It currently sits at 70 Million users.
8. Vine
When Instagram launched the video feature for Instagram there were many pundits predicting the demise of Vine (Twitter’s new 6 second looping video social network).
Twitter has just announced (with a tweet ) that it had 40 million users. That is significant growth considering it was only launched in January, 2013.
In June it only had a user base of 13 million. That is a growth of 27 million in just under 3 months! No wonder Twitter is a proud parent.
9. Tumblr
Tumblr was bought by Yahoo last year because it had broken into the top 10 sites in the USA and its audience was young tech and savvy. It is an easy to use blogging platform that is both visual and mobile. There are some statistics showing that is shrinking after being bought by Yahoo.
Currently it has 245 million monthly unique visitors according to Qantcast.
10. Foursquare
Foursquare has been with us for a while now after being established in 2009. Its attraction is that it is a mobile media channel.
Number of users now sits at 30 Million.
Thursday, 26 September 2013
The Twitter Town Hall: #bcliquor
Now more
than ever before, it’s so easy to ‘have your say’. Ya’ gotta’ love Twitter. And
do you know what’s really cool? The Twitter Town Hall – a forum on Twitter
where you can join in the conversation, express your views & opinions, and
really get into it with others on specific subjects. And the best part? You don’t
have to leave the comfort of your own home to attend the ‘Town Hall Meeting’.
An example
of a Twitter Town Hall is coming up this Sunday (September 29 – between 6:00 pm
and 7:00 pm). The B.C. liquor laws are
being reviewed (for the first time, apparently, in 12 years) and you can weigh
in on the following topics (from http://engage.gov.bc.ca/liquorpolicyreview/twitter-townhalls/):
1.
Would you like to see restaurants and
bars licensed the same?
2.
Tell me a time when BC’s two license
system was inconvenient for you?
3.
Would you be supportive of allowing
markets and festivals to sell local #bcliquor products?
4.
Should drinks be consumed in separate
areas at festivals & public events or should people have access to consume
anywhere?
5.
Do you think #BC has a good balance
between accessibility and health/safety?
The British
Columbia government website inviting people to join in, states:
§ Anyone with an active Twitter account can join the conversation
§ Tweet direct to @John_Yap to share an idea and have your voice heard
§ Make sure you use the hashtag #bcliquor in all tweets
§ When responding to a tweet, use the “reply” button to ensure
conversations remain threaded
§ Staff will help moderate the chat through handle @GovTogetherBC
§ Feedback gathered through the Twitter Townhall will be considered as
part of the final report sent to Minister of Justice and Attorney General,
Suzanne Anton.
Sounds like
it could be a very engaging couple of hours, doesn’t it? Think I’ll check it
out!
4 WAYS TO GET CUSTOMERS TO WRITE GREAT REVIEWS FOR YOUR BUSINESS
A well-constructed website is crucial for any business, as
is a solid & engaging social media campaign. These are things that can have
a major impact on your business’ bottom line.
But do you know what’s even more important? Yep, positive customer reviews. I know I’m not alone in saying that whenever I
decide to make a purchase or use a new service, the first thing I do is some
online research. I “Google” the product
or service and, quite frankly, put a lot of stock in what other users or
customers have to say. For everything
from choosing a doctor to trying a different brand of mascara, you can find
reviews from people who have already been there! And what better way to promote your business than to garner as many
positive reviews as possible from satisfied customers. The key is, however, to
solicit reviews in as unassuming a manner as possible. The last thing you
want to do is to piss anybody off! Here are 4 tips for getting people to write
rave reviews about you...
1. Be the best at what you do. I know –
sounds cliché – but unless you’re just going to be soliciting reviews from your
mom, best friends and people who owe you favors, you have to ensure that your products
and services are great-review-worthy. Go
above and beyond to satisfy – no, not just satisfy – to please your clients –
to make dealing with your business a pleasurable experience. Offer the best services, top quality products
and, most importantly, the ultimate in customer service. No one will be
struggling to write only positive things about your business if they only have
positive things to say.
2. Ensure that writing a review is a quick &
simple process. People are busy, and
most are not going to venture too far out of their way to write reviews. This
is not to say that they’re not happy to do so, but if it’s a daunting process
and they have to click through to a gazillion places, they may just opt not to
do so. Be sure to include a designated
area – or a link to a designated area – that people can find easily and submit
a review within a few moments. Your social media sites are great and easily
accessible platforms for people to leave feedback. Facebook, LinkedIn, Google+
& Twitter all make it easy for people to comment and leave reviews. Your job is to ensure that your social media
sites are engaging and inviting for customers.
3. A
‘little incentive’ never hurts, but remember – there’s a fine line between asking
people to kindly leave a review – and flat out bribery! The reviewer is, after all, doing a favor
for you (your business), so while you
don’t want to make it seem like you’re committing bribery or paying someone off
to say something nice about you (all credibility will be lost), a little
‘thank-you gift’ (a coupon or small discount) is acceptable – just as long as
you don’t discriminate. The ‘thank-you gift’ is for taking the time to write a
review – for contributing some feedback – not for necessarily writing a positive review.
4. Pay close attention to the sites on which people
review your business. Ensure that your
business profile is visible on these sites and interact on a regular basis with
people. Always acknowledge and thank
them for taking the time to write their reviews. Being engaging and gracious will go a long way
in enticing others to write positive reviews!
Saturday, 14 September 2013
Friday, 30 August 2013
4 REASONS WHY IT’S CRUCIAL TO KNOW YOUR SOCIAL NETWORKING AUDIENCE
Social media is all about engagement and connecting with people.
To successfully run any customer-facing business, the first rule is: Know
your clientele. And, in social media speak, that means: Know your
audience.
Why is this so important? Because your audience (hopefully
comprised in large part of your clients and prospects) is your sole reason for
being active on social media sites from a business standpoint.
Here are four definite advantages to knowing who your audience is and
what they’re all about:
1. You’re Able to Better Focus – If you can focus intently on whom you are
targeting, it makes it easy to create content that resonates. And that’s
important because generating valuable content that allows you to engage the
highest number of people is the essence of your social media business strategy.
2. The Walls Come Down – You’re able to listen to
what people have to say about your business – the positive as well as the
negative – and respond in kind. Social media is all about, well… being
social. And interactive. Social networking affords you the
opportunity to effortlessly communicate with your audience in an unprecedented
manner. Make communication with clients and prospects a priority.
3. You Can More Readily Respond to Specific
Needs – Imagine
being able to get to know clients so intimately through social media that you
come to the point where you’re able to offer them what they require prior to
them asking. You can make valuable suggestions to them and can tailor
your services to fit their specific needs simply because you have made the
effort to communicate with them. Ask lots of questions and interact
often. The ultimate in customer service.
4. You Can Position Yourself as an Industry
Leader – When
people in your audience have industry related queries or need to be apprised of
current information, you want to be the one they turn to. Make yourself
readily available to people on your social networking sites – be the expert. Blog, blog and then blog some more. Blogging is a prime way of
showcasing your wealth of industry knowledge. And, don’t forget to post
links to your blog posts on your other social networking sites.
For more information
on social media and the importance of getting to know your audience through
social networking, join one of our Social Networking workshops. For a
schedule of upcoming workshops in your area, please visit: http://escomputertraining.com/socialmedia
Monday, 12 August 2013
6 TWITTER TIPS THAT WILL CHANGE YOUR LIFE (OR AT LEAST YOUR BUSINESS)
Twitter
is by far one of the most popular and the “noisiest” of the social networking
applications. Twitter is a microblog – a distinctive way of communicating
with consumers. and consumers, by
nature, like to feel that they can easily access your business and communicate
effortlessly with you. Twitter functions as a broadcast medium. It
is an informative newsfeed and very useful for announcements and updates.
Twitter’s premise lies in its principle that, “The open exchange of information can have a
positive global impact.”
Doesn’t
Twitter sound like a most effective means by which you can reach your
clients? And, what a great platform whereby to get tongues wagging about your business!
Tweet-based marketing and
customer service campaigns are two fundamental ways in which Twitter can be
used to promote your business. The essence of Twitter from a business
perspective is consumer/client engagement. Engaging clients with content-heavy
tweets positions you as an industry expert! Here are some tips to help
you tweet more effectively to reach your clients:
1. Examine Twitter to Understand its Functions – No matter what you want to say on Twitter, you have to keep in
mind that you only have 140 characters with which to say it. Your
messages must be brief, but informative and engaging.
2. Craft Your Messages – To point #1, given the 140 character limit, it’s important that
you think about what you want to tweet before you tweet it and ensure that each
tweet is relevant to as many people as possible. Remember, your tweets have to
be engaging and newsworthy – no one is really going to care what you’re having
for dinner! And, try to refrain from tweeting solely about your current
listings – be more imaginative.
3. Follow and Be Followed – Your aim is to reach as many clients and prospects as you
can. Yes, you want to be followed! But, you want to be followed by
people that are actually interested in what you’re tweeting. Follow other
leaders within your industry and get them to follow you. Follow your
clients and prospects and get them to follow you. The goal here is to
communicate with people you can help and those who can benefit you and your
business.
4. Never Over-Tweet – You don’t want to be posting a gazillion times a day.
People are going to think you’re spamming them and that’s a terrible thing for
people to think about you and your business. Each time you tweet, you
want to capture people’s attention with something meaningful and
thought-provoking.
5. Add Detail to Your Profile – Ensure that you include all of your business contact information
within your Twitter profile. You are afforded the opportunity to include
a short bio & a photo and from a business standpoint, it’s a good idea to
provide as much detail as you can so people know with whom they are
communicating and have the opportunity to take the next step and contact you.
6. Get Tweeting!! – So, now that you’re more familiar with Twitter and the concept
of the Tweet, you need to get active!! Start tweeting and eventually,
you’ll wonder how you ever got along without the wonderful little microblog we
all know as Twitter!
If
you want some more in-depth information on Twitter and how to really use it
effectively to drive business, we’d love to see you at one of our Social
Networking for Business workshops. Just click on the following link for a
schedule of what’s going on in your area. http://escomputertraining.com/courses/list/industry/2
Friday, 21 June 2013
9 Easy Things You Can Do to Build Your Brand
Your brand
is your business’ very identity. Increasing your brand’s visibility, therefore,
is a fundamental component to your marketing strategy. You can spend millions
of dollars a year – not to mention an obscene amount of time – propelling your
brand to the forefront of the minds of consumers. But are you aware that,
thanks to social media, there are a few very easy and non-time consuming ways
you can build your brand?
Without
further ado, here, courtesy of branding guru and author, William Arruda, are 9 nine-minute things (along with my own
commentary) you can do…
1.
Build your Network.
It doesn’t have to take hours &hours out of your schedule – even if
you just connect with one person a day on Facebook or LinkedIn (it could be
someone in one of your LinkedIn groups – or a connection of one of your
existing connections), you’ll be amazed at how quickly your network will grow.
It is, after all, called “social networking” for a reason!
2.
Bolster relationships. What good is having a broad network if you do
nothing to maintain and nurture it? Stay in contact with your connections.
Recommend & endorse connections on LinkedIn. “Like” other brands on
Facebook. Send complimentary and/or congratulatory messages to people in your
network on Facebook, LinkedIn and Twitter. You have to give to receive.
3.
Get a seal of approval. In the culture of social media,
it’s about give and take. As you recommend and endorse others, don’t be afraid
to request recommendations, endorsements, shares and “Likes” from people in
your network. Enlist these from colleagues, satisfied clients and coworkers,
past and present.
4.
Record it. Nothing wrong with blowin’ your own
horn once in a while either! Document your outstanding accomplishments and
achievements for all to see.
5.
Be current. One of the many fine attributes of
social media is that they make it so simple to update your profiles as often as
is necessary. Unlike websites, social media platforms take only seconds to
update. So take advantage of that and ensure that all contact information and
status postings are up to date. And that
goes for your photos as well!!
6.
Expand on your thought leadership. Start your own group on Facebook or
LinkedIn. If you haven’t already (and shame on you if you haven’t), start a
blog and post to it often. Comment on other people’s blogs and answer questions
on LinkedIn and Facebook. Post timely and relevant content to Twitter. These
are all ways you can showcase your smarts and industry knowledge. Oh, and don’t
forget to link your blog to your other social media platforms.
7.
Be real in the virtual world. YouTube is a wonderful thing! Make
use of it. Create a video – a bio of yourself or your business - or something
that illustrates a facet of your business (a how-to or an informational piece).
Go ahead – be a rock star in your own right!
8.
Build a home on the Web. “Link the
different places you reside on the Web into one place, with sites like
about.me, flavors.me, or vizify.com. Using these tools, you can actually set a
site up in nine minutes! Then you can use your subsequent days' nine minutes
refining and enhancing it.”
9.
Research. Social media make it easy-peasy!
Get to know all you can about your clients, prospects, colleagues and, yes, even
- or, especially – your competitors. LinkedIn and Facebook are great places to
get some investigating done!
Friday, 7 June 2013
Hotties Need Only Apply?
Abercrombie
& Fitch recently came under fire in the media over CEO Mike Jeffries’
unapologetically audacious (and really, really stupid) comments about wanting
only thin and beautiful people to wear his clothes. And even more recently, it
has surfaced that the company’s “larger” (what, size 6??) female employees were
forced to wear ill-fitting “men’s clothing” to work, it would seem as a mode of
humiliation or punishment for being heavier than what the company viewed as an
ideal weight.
Sounds callous
and appalling, doesn’t it? But the kicker is, Abercrombie & Fitch doesn’t
appear to be the only company that’s discriminating against the average-looking.
There seems to be somewhat of a trend taking place – a trend toward some businesses believing it’s okay to
hire based on aesthetics. For the life
of me, I can’t fathom anyone being okay with this demeaning and discriminatory
policy. (Not to mention it being a potential lawsuit just waiting to happen!!) But,
it is happening, thanks, in no small
part, to websites like beautifulpeople.com.
The way this site (which began as an online dating service) works, is that the
only way one can become a member, is to be voted in, based on attractiveness,
by existing members.
What does
this have to do with employers hiring hotties only, you ask? Well, the site
recently added a new feature for employers looking to recruit beautiful
employees only. The slogan on their website reads, “An attractive face is always a great first impression for any
business.”
I don’t
know about you, but I think my first impression of any business that would
integrate its hiring practices with such superficial frivolity, would be that I
would not want to do any business at all with them.
Don’t get
me wrong, I love to gander at a Johnny Depp look-alike as much as the next
girl, but in a world where we’re seeing an increasing amount of discrimination
and intolerance, do we really need to see it being carried over into the
professional realm? Would I hire him solely based on the fact that he’s so hot?
I think not.
Where do you stand? Would you hire someone simply because you like the way they look?
Friday, 17 May 2013
How to Lose Friends & Alienate Clients: 7 Deadly Social Media Sins
The very purpose of using social media for business is to
garner Friends & connections, to communicate and to network. Social media have become an immeasurable tool
for facilitating client relationship management as well as for your marketing
initiatives. But if you’re committing
any of the following 7 deadly social media sins, your efforts might just be
counter-productive.
Deadly Sin #1: Promoting Yourself / Your Business
Relentlessly
I’ve blogged about this before. One of the most appealing characteristics of
social media is that they displace the traditional advertising/promotion model
of in-your-face, unsolicited interruption.
As the name predicates, they’re social – a means of connecting with
people on a human, personal level.
There’s no room for blatant self-promotion within the realm of the
social. Unparalleled customer service is
more like it. The idea is to connect and engage with clients/prospective
clients so that they become interested in using your products and services.
It’s inbound marketing. People are engaging with you because they want to be
engaging with you. It’s interactive,
two-way communication. So,:
Deadly Sin #2: Getting Into It (And Not in a Good Way)
Because social media is about two-way communication, it’s
inevitable that people are going to butt heads and encounter differences of
opinion, just as we would in every-day, face-to-face interaction. The worst
thing you can do, however, is to engage in a knock-down, drag-out with someone
over a social media platform for all to see. And you do see it all the time,
especially in comments sections. But as
a business professional, if this is the way you conduct yourself, your clients
are going to take one look at your social media interactions and run the other
way – fast! Which leads me to:
Deadly Sin #3: Not Minding Your
Manners
It’s a no-brainer, but you’d be astounded at the number of
people who don’t pay any attention to manners and etiquette while using social
media. Just remember to use basic
politeness when engaging. Would you be
boorish in a face-to-face meeting with someone?
Likely not. So just because
you’re sitting behind your computer monitor and no one can see you, doesn’t
mean that you can forget about social graces.
Pleases and thank yous go a long way. If someone pays you a compliment,
acknowledge it. If a less than satisfied client comments negatively,
acknowledge that, too – politely. Now,
off to:
Deadly Sin #4: Not Responding to Comments, Complaints and/or
Criticism
By not responding to your clients’ comments, you’re
essentially saying, “I don’t care!” If a
comment is positive and complimentary, a great, big “thank you” is in order,
along with a little response about why you’re so pleased that he’s pleased and
about how much you value him as a client.
If a comment is negative – in the form of a complaint or criticism – a
full response is warranted just the same. Again, it’s crucial that you make the
client feel important and relevant by addressing the criticism and doing
whatever is in your power to rectify the situation. I recently posted an extensive blog on how to
respond to criticism: http://escomputers.blogspot.ca/2013/04/your-customers-comments-on-social-media.html Damage control is critical. And remember,
others will be able to see how you respond, so do it eloquently and with
finesse. Snark is never a good idea!
Deadly Sin #5: Spam, Spam & More Spam
Everyone hates to be spammed. Don’t spam people! Enough said.
Deadly Sin #6: Not Steering Clear of Religion & Politics
Oh, this is a slippery slope, my friends. The basic rule to bear in mind is that your
religious and political views have no place within your business
networking. Remember, wars are fought
over religion and politics. Everyone’s view is different and you will in no way
be able to avoid ruffling a few feathers if you pontificate with respect to
your views or if you comment on another’s.
Just stay clear!
Deadly Sin #7: Not Fostering Your Relationships
It’s all well and good to garner plenty of connections
through your social media endeavors, but what good are those connections if you
do nothing to cultivate meaningful relationships with them? The beauty of
social media is that they allow you a relatively intimate glimpse into the
lives of the people in your network. They can provide you with invaluable information
about people. Using this information to help you provide better service to your
clients is what it’s all about. Take advantage of that – get to know people and
let them get to know you. That’s how trust is built and maintained. If your clients don’t trust you, what’s the
point?
Thursday, 9 May 2013
In Honor of Mother’s Day: Social Moms
This Sunday
marks one of the most important days of the year – a day to honor moms
everywhere – Happy Mother’s Day!
Social
media might be something that moms used to watch their kids use, but it’s
incredible how, over the years, mothers have become so adept themselves at
using social media to communicate, shop and do business. It’s also incredible how many social media
campaigns are geared toward mothers and their needs & desires. Let’s face it – Mom is by and large the
person in the family who does most of the grocery shopping, home décor buying
and kid-related shopping. Social media have
become a blessing insofar as they simplify the process of comparison shopping,
of finding great deals and of learning more about specific brands.
But over
and above the usefulness of social media for shopping and keeping up with
brands and trends, moms use them as a primary means of communication and
networking. Moms are connected on
social media today more than ever before.
Here are
some enlightening 2013 ‘Moms on Social Media’ statistics courtesy of Ali
Salman, co-founder of Rapid Boost
Marketing:
·
9%
Study weblogs everyday. An extra 15% read weblogs every week, and 16% per
month.
·
7%
of Canadian Moms post their opinions on weblogs everyday, 8% every week and 10%
per month.
·
6%
of those who interviewed contributed on their own weblog every day. An extra 3%
contributed on their own weblog every week, and 5% per month.
·
3%
of Canadian Mom blog writers had written a post about a product or product.
·
12%
of Canadian moms watch video clips published online every day. 28% watch video
clips every week, and 31% click ‘Play’ per month.
·
8%
of Moms in Canada post on Twitter, or reading Twitter posts everyday. Another
7% read Twitter posts every week and a further 8% examine Twitter posts per
month.
·
Canadian
moms are socially very involved.
·
63%
have ‘Liked’ a business web page on Facebook or fb and 26% have mentioned on
those pages. 19% had published about a product on their personal Facebook or fb
web page.
·
15%
Have a look at forums or forums everyday, with 9% definitely taking part. An
extra 16% examine these social networks every week (11% participating) and 21%
per month (12% participating).
·
58%
Have a look at sites every day, with an extra 19% signing in every week.
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